Terms of service
THE WELLSTEAD STOREHOUSE
TERMS OF SERVICE
Last Updated: October 8, 2026
OVERVIEW
Welcome to The Wellstead Storehouse!
The Wellstead Storehouse is an online retail destination operated by The Wellstead Collective LLC, a Virginia limited liability company.
Throughout these Terms of Service, the terms "we," "us," and "our" refer to The Wellstead Collective LLC, operating as The Wellstead Storehouse.
We operate this website and online store, including all related information, content, features, tools, products, and services, to provide our customers with a thoughtfully curated shopping experience (collectively, the "Services").
The Wellstead Storehouse is powered by Shopify, which enables us to provide these Services.
These Terms of Service, together with any policies referenced herein, describe your rights and responsibilities when accessing or using our Services.
Please read these Terms carefully, as they include important information about your legal rights, warranty disclaimers, and limitations of liability.
By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy.
Our Privacy Policy is available at:
https://storehouse.wellsteadcollective.com/policies/privacy-policy
If you do not agree to these Terms or our Privacy Policy, you should not access or use our Services.
SECTION 1: ACCESS AND ACCOUNT
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state of residence or have obtained the consent of a parent or legal guardian where applicable.
To access certain Services or purchase products, you may be required to provide information, including your name, email address, billing information, payment details, and shipping address.
You agree that all information provided is accurate, current, and complete.
You are responsible for maintaining the confidentiality of your account credentials and for all activity conducted through your account.
You may not transfer, sell, assign, or license your customer account to another individual without authorization.
SECTION 2: OUR PRODUCTS
The Wellstead Storehouse offers thoughtfully curated goods, original designs, and everyday essentials intended to complement intentional living.
Our offerings may include apparel, accessories, home goods, stationery, gifts, and other lifestyle products.
Many products are made to order through our production and fulfillment partners.
We make reasonable efforts to accurately display product descriptions, images, colors, specifications, and pricing.
However, actual colors and appearances may vary depending on your device, screen settings, lighting, manufacturing processes, and product materials.
For products featuring garment washing, distressing, or other specialty finishes, slight variations may occur and are part of the intended product characteristics.
We reserve the right to modify product descriptions, pricing, availability, and specifications without prior notice.
We may discontinue products or limit quantities at our discretion.
Customers are encouraged to review all product information, including sizing, materials, care instructions, and available options, before purchasing.
SECTION 3: ORDERS AND PURCHASES
By placing an order, you are making an offer to purchase the selected merchandise.
We reserve the right to accept, decline, or cancel orders for legitimate business reasons, including product unavailability, suspected fraud, payment issues, or inaccurate product information.
An order is accepted once payment has been successfully processed and the order has been confirmed.
You are responsible for reviewing your order details before completing checkout.
Many Storehouse products are made to order, and production may begin shortly after an order is placed.
For this reason, cancellation requests cannot be guaranteed once production begins.
All purchases are subject to our Return and Refund Policy.
Our Return and Refund Policy is available at:
https://storehouse.wellsteadcollective.com/policies/refund-policy
Unless otherwise stated, purchases are intended for personal use and not unauthorized commercial resale.
SECTION 4: PRICES AND BILLING
All prices are displayed in United States dollars unless otherwise indicated.
Prices, discounts, promotional offers, and product availability are subject to change without notice.
The price charged will be the price displayed and confirmed during checkout at the time of purchase.
Applicable sales taxes and shipping charges will be calculated and displayed before the order is completed.
Promotional offers may be subject to additional terms, restrictions, or expiration dates.
You agree to provide accurate billing and payment information and authorize the applicable charges associated with your purchase.
Payments are processed through Shopify and its supported payment providers.
The Wellstead Storehouse does not directly store complete payment card information.
SECTION 5: SHIPPING AND DELIVERY
The Wellstead Storehouse currently ships within the United States only.
International shipping is not available at this time.
Many of our products are made to order and require production before shipment.
Processing and fulfillment times vary depending on the product, order volume, production requirements, and fulfillment partner.
Shipping charges are calculated during checkout based on the applicable shipping destination, product details, and available shipping methods.
Estimated shipping or delivery dates are provided for convenience and are not guaranteed unless expressly stated otherwise.
Once an order ships, customers will receive shipping confirmation and tracking information when available.
While we work with fulfillment partners and shipping carriers to provide timely delivery, delays may occasionally occur due to production issues, carrier disruptions, severe weather, holidays, or circumstances beyond our reasonable control.
If an order is delayed, lost, or otherwise experiences a delivery issue, please contact us so we can review the circumstances and assist with an appropriate resolution.
Nothing in these Terms limits any rights or remedies available to customers under applicable consumer protection laws.
For additional details, please review our Shipping Policy:
https://storehouse.wellsteadcollective.com/policies/shipping-policy
SECTION 6: RETURNS, EXCHANGES, AND REFUNDS
Many Storehouse products are produced specifically for each customer after an order is placed.
Accordingly, made-to-order purchases are considered final sale, except where otherwise stated in our Return and Refund Policy or required by applicable law.
We do not offer discretionary returns or exchanges for changes of mind, incorrect size selections, color preferences, or other personal purchasing decisions.
Customers should carefully review product descriptions, size guides, and order details before purchasing.
If an item arrives damaged, defective, or incorrect, customers should contact us within seven days of delivery, whenever reasonably possible.
Please provide your order number, a description of the issue, and clear photographs documenting the problem.
We will review the circumstances and determine an appropriate resolution, which may include a replacement or refund.
Refunds may also be provided for unavailable merchandise, qualifying order cancellations, or other circumstances required by applicable law.
Our complete Return and Refund Policy governs all return, exchange, and refund requests.
https://storehouse.wellsteadcollective.com/policies/refund-policy
SECTION 7: INTELLECTUAL PROPERTY
All content appearing on The Wellstead Storehouse website, including original designs, product artwork, text, photographs, graphics, logos, videos, branding, and website materials, is owned by The Wellstead Collective LLC or used with permission from the applicable rights holders.
Such materials are protected by applicable intellectual property laws.
Customers may access and use the website for personal, noncommercial purposes.
You may not reproduce, distribute, modify, republish, sell, or commercially exploit website content or original product designs without prior written authorization.
Purchasing merchandise does not transfer ownership of any associated intellectual property rights.
All trademarks, logos, names, and designs belonging to third parties remain the property of their respective owners.
SECTION 8: OPTIONAL TOOLS AND THIRD-PARTY SERVICES
The Wellstead Storehouse may provide access to tools, applications, integrations, or services operated by third parties.
These may include payment providers, fulfillment partners, shipping carriers, customer account services, and other ecommerce technologies.
Such services may be governed by separate terms and privacy policies.
We do not control every aspect of third-party services and cannot guarantee their uninterrupted availability.
Use of optional third-party tools is subject to applicable law and the terms established by their providers.
We may introduce, update, or discontinue features and integrations as our Services evolve.
SECTION 9: RELATIONSHIP WITH SHOPIFY
The Wellstead Storehouse is powered by Shopify, which enables us to provide the Services to you.
However, any sales and purchases you make in our Store are made directly with The Wellstead Storehouse.
By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and The Wellstead Storehouse, including any injury, damage, or loss resulting from purchased products and services.
You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with The Wellstead Storehouse.
SECTION 10: PRIVACY POLICY
Your privacy is important to us.
Personal information collected through The Wellstead Storehouse is handled in accordance with our Privacy Policy.
Our Privacy Policy explains how information is collected, used, stored, processed, and shared in connection with our website, orders, customer communications, and related Services.
Because our store is powered by Shopify, certain personal information may also be processed by Shopify and its service providers.
Information may be shared with authorized partners as necessary to process payments, fulfill orders, arrange shipping, provide customer support, and deliver services requested by customers.
Marketing communications are subject to applicable consent requirements and unsubscribe options.
Our Privacy Policy is available at:
https://storehouse.wellsteadcollective.com/policies/privacy-policy
Shopify's Privacy Policy is available at:
https://www.shopify.com/legal/privacy
SECTION 11: CUSTOMER FEEDBACK
We welcome customer feedback, suggestions, reviews, and other communications.
By voluntarily submitting feedback or other content to us, you grant The Wellstead Collective LLC a nonexclusive, worldwide, royalty-free license to use, reproduce, display, and share that content for legitimate business purposes, including customer service, product improvement, and marketing.
You represent that you own or have permission to share any materials you submit.
Feedback must not contain unlawful, misleading, defamatory, abusive, or infringing content.
We reserve the right to remove or decline publication of content that violates these Terms or applicable law.
We are not obligated to publish, compensate, or respond to all submitted feedback.
SECTION 12: ERRORS, INACCURACIES, AND OMISSIONS
Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping charges, availability, or estimated delivery times.
We reserve the right to correct such information and update website content when necessary.
If an error materially affects an order, we may contact the customer to discuss available options, including correction or cancellation.
Any cancellation or refund will be handled in accordance with applicable law and our published policies.
SECTION 13: PROHIBITED USES
You agree to use The Wellstead Storehouse website only for lawful purposes.
You may not use our Services to:
• Violate applicable laws or regulations.
• Infringe upon intellectual property rights.
• Submit fraudulent orders or payment information.
• Impersonate another individual or organization.
• Transmit malicious software or harmful code.
• Attempt unauthorized access to customer accounts or website systems.
• Interfere with the security or operation of the website.
• Collect personal information without authorization.
• Engage in harassment, abuse, threats, or other unlawful conduct.
• Misuse our website content or Services for unauthorized commercial purposes.
We reserve the right to restrict or terminate access when we reasonably determine that these Terms have been violated.
SECTION 14: AUTOMATED ACCESS AND AGENTS
Automated software, bots, artificial intelligence agents, scraping tools, and similar technologies may not access or interact with our Services in ways that violate applicable law, interfere with website functionality, circumvent security measures, or compromise customer information.
Automated systems must respect applicable technical restrictions and accurately identify themselves when required.
We reserve the right to limit or block automated activity that threatens website security, performance, or customer privacy.
Nothing in this section restricts automated activity where such restrictions are prohibited by applicable law.
SECTION 15: TERMINATION
We reserve the right to suspend, restrict, or terminate access to our Services when reasonably necessary to address violations of these Terms, fraudulent activity, security concerns, or unlawful conduct.
Termination does not eliminate obligations arising from purchases or transactions completed before termination.
Provisions that reasonably should survive termination, including intellectual property protections, limitations of liability, and dispute-related provisions, will continue to apply.
SECTION 16: DISCLAIMER OF WARRANTIES
We make reasonable efforts to maintain an accurate, functional, and secure shopping experience.
However, our website and Services are provided on an "as available" basis.
We do not guarantee that the website will operate without interruption, technical errors, or temporary service disruptions.
Product information and website content are provided for general informational purposes.
To the fullest extent permitted by applicable law, we disclaim warranties not expressly provided in these Terms or required by law.
Nothing in these Terms excludes warranties, rights, or remedies that cannot legally be waived.
SECTION 17: LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law, The Wellstead Collective LLC, operating as The Wellstead Storehouse, and its authorized service providers shall not be liable for indirect, incidental, special, or consequential damages arising from use of our website or Services.
This limitation does not apply where liability cannot legally be excluded or limited.
Nothing in these Terms limits customer rights or remedies available under applicable consumer protection laws.
We remain committed to addressing legitimate product concerns, order errors, and fulfillment issues in accordance with our published policies and legal obligations.
SECTION 18: INDEMNIFICATION
To the extent permitted by applicable law, you agree to indemnify and hold harmless The Wellstead Collective LLC, its affiliates, authorized service providers, and representatives from third-party claims arising from your unlawful use of the Services, violation of these Terms, or infringement of another party's rights.
This provision does not apply to claims arising from our own unlawful conduct or to circumstances where indemnification is prohibited by law.
SECTION 19: SEVERABILITY
If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the extent permitted by law.
The remaining provisions will continue in effect.
SECTION 20: WAIVER AND ENTIRE AGREEMENT
Our failure to enforce any provision of these Terms does not constitute a waiver of our right to enforce that provision in the future.
These Terms, together with our published policies and applicable notices, constitute the agreement governing your use of The Wellstead Storehouse website and Services.
Where a specific published policy governs a particular transaction or issue, that policy will apply to the extent permitted by law.
SECTION 21: ASSIGNMENT
You may not transfer or assign your rights or obligations under these Terms without our prior written consent.
We may assign or transfer our rights and obligations in connection with a legitimate business transaction, restructuring, or transfer of operations, subject to applicable law.
SECTION 22: GOVERNING LAW
These Terms of Service are governed by the laws of the Commonwealth of Virginia and applicable federal laws of the United States, without regard to conflicting choice-of-law principles.
Any disputes arising from these Terms or the use of our Services will be handled in accordance with applicable law and the jurisdictional requirements governing the dispute.
Nothing in this section limits mandatory consumer protection rights or remedies available under applicable law.
SECTION 23: HEADINGS
Section headings are included for convenience and organization only.
They do not alter or limit the interpretation of these Terms.
SECTION 24: CHANGES TO TERMS OF SERVICE
We may update these Terms of Service periodically to reflect changes in our operations, products, Services, legal requirements, or business practices.
The most current version will be available on this page.
When required by applicable law, we will provide notice of material changes.
Changes will take effect on the date specified in the updated Terms or as otherwise required by law.
Continued use of our Services following the effective date of updated Terms constitutes acceptance to the extent permitted by applicable law.
SECTION 25: CONTACT INFORMATION
Questions about these Terms of Service, orders, products, or customer service may be directed to:
THE WELLSTEAD STOREHOUSE
Operated by The Wellstead Collective LLC
Email:
hello@wellsteadcollective.com
Website:
https://storehouse.wellsteadcollective.com
Parent Company:
https://wellsteadcollective.com
Business Location:
Virginia, United States
For order-related inquiries, please include your order number when contacting customer support.
Thank you for shopping with The Wellstead Storehouse.
Thoughtfully curated. Intentionally created.
