Shipping policy
THE WELLSTEAD STOREHOUSE
SHIPPING POLICY
Last Updated: October 8, 2026
OVERVIEW
At The Wellstead Storehouse, we believe the details matter, including how your order makes its way to you.
We work with trusted production and fulfillment partners to bring thoughtfully curated goods and original creations to your doorstep.
Please review the information below to understand how orders are processed, shipped, and delivered.
1. SHIPPING DESTINATIONS
The Wellstead Storehouse currently ships within the United States only.
We do not offer international shipping at this time.
Orders must be placed using a valid shipping address within an eligible U.S. shipping destination.
2. ORDER PROCESSING & FULFILLMENT
Many of our products are made to order, meaning production begins after your purchase has been confirmed.
Processing times vary depending on the product, production requirements, order volume, and fulfillment partner.
Please note that processing time is separate from shipping transit time.
Orders containing multiple products may be fulfilled separately and arrive in multiple shipments.
You will receive a shipping confirmation email once your order has been dispatched, along with tracking information when available.
3. SHIPPING RATES
Shipping costs are calculated at checkout based on the products ordered, package details, shipping destination, and available shipping methods.
Your shipping charges will be displayed before you complete your purchase.
Orders containing products from different fulfillment partners may incur separate shipping charges.
We reserve the right to update shipping rates as carrier and fulfillment costs change. Any applicable shipping costs will be disclosed before checkout is completed.
4. ESTIMATED DELIVERY TIMES
Delivery estimates may vary based on the product, fulfillment location, shipping destination, and carrier.
Any estimated delivery dates provided on our website or during checkout are estimates rather than guaranteed delivery dates, unless expressly stated otherwise.
Delivery estimates do not include production time unless specifically indicated.
During holidays, promotional periods, or periods of increased order volume, production and shipping may take longer than usual.
We appreciate your patience as your order is prepared.
5. ORDER TRACKING
Once your order ships, you will receive a shipping confirmation email with tracking information when available.
Please allow time for your tracking information to become active after the carrier receives your package.
If your tracking information has not updated for an extended period, please contact us at hello@wellsteadcollective.com.
6. SHIPPING ADDRESS ACCURACY
Customers are responsible for providing accurate and complete shipping information at checkout.
Please carefully review your shipping address before submitting your order.
If you notice an error, contact us immediately at hello@wellsteadcollective.com.
We will make reasonable efforts to accommodate address corrections before shipment. However, changes cannot be guaranteed once an order has entered production or has been transferred to a shipping carrier.
If a package is returned due to an incorrect or incomplete address, additional shipping charges may apply before the order can be resent.
7. DELAYED, LOST, OR MISSING PACKAGES
While we work with reliable fulfillment and shipping partners, occasional delivery delays may occur.
Delays may result from weather conditions, carrier disruptions, holidays, production issues, or other circumstances beyond our reasonable control.
If your package appears lost, has not arrived within the communicated delivery timeframe, or has been marked delivered but cannot be located, please contact us.
We will review the tracking information and work with the appropriate fulfillment partner or shipping carrier to determine the next steps.
Depending on the circumstances, an appropriate resolution may include a replacement or refund.
Nothing in this policy limits your rights under applicable consumer protection laws.
8. DAMAGED OR INCORRECT ORDERS
We want every Storehouse order to arrive as expected.
If your order arrives damaged, defective, or incorrect, please contact us within seven days of delivery whenever reasonably possible.
Include your order number, a description of the issue, and clear photographs documenting the problem.
We will review your request and work toward an appropriate resolution in accordance with our Return and Refund Policy.
9. MULTIPLE SHIPMENTS
Some orders may contain items produced or shipped by different fulfillment partners.
As a result, products purchased together may arrive in separate packages or on different dates.
When available, separate tracking information will be provided for each shipment.
10. ORDER CANCELLATIONS
Because many Storehouse products are made to order, production may begin shortly after purchase.
If you need to request a cancellation, please contact us as soon as possible.
Orders that have already entered production generally cannot be canceled.
Please refer to our Return and Refund Policy for additional information.
11. CONTACT INFORMATION
For questions regarding shipping, delivery, or an existing order, please contact:
THE WELLSTEAD STOREHOUSE
Operated by The Wellstead Collective LLC
Email: hello@wellsteadcollective.com
Website: https://storehouse.wellsteadcollective.com
When contacting us about an existing order, please include your order number so we can assist you efficiently.
